Help & Support
We're Here to Help
At Litrevu, we are more than willing to assist with any queries that you may have. Our dedicated support team is committed to ensuring you have the best possible experience with our platform.
Get in Touch
For any questions, technical issues, or general inquiries, please reach out to us:
We'll get back to you as soon as possible, typically within 24 hours.
Common Topics
Getting Started
New to Litrevu? We can help you navigate the platform and generate your first research report.
Technical Support
Experiencing technical difficulties? Our team can troubleshoot any issues you're facing.
Account & Billing
Questions about your account, credits, or billing? We're here to clarify any concerns.
Feature Requests
Have an idea for improving Litrevu? We'd love to hear your suggestions and feedback.
Refunds & Returns
If you're considering a refund, we understand that sometimes our service might not meet your expectations. We offer a user-friendly refund process designed with your satisfaction in mind.
Need a refund? Please review our detailed Refund Policy for information on eligibility and the refund process.
Response Times
- General inquiries: Within 24 hours
- Technical issues: Within 12 hours
- Billing concerns: Within 24 hours
- Refund requests: Within 48 hours
Contact Information
Support Email: help@litrevu.com
Address:
101 The Kanyin
103 Leeuwkop Road
Sunninghill, Johannesburg, 2191
Gauteng, South Africa
Please note: We provide support via email only. This ensures we can properly track your inquiries and provide detailed responses.