Chargeback Policy

What is a Chargeback?

A chargeback occurs when you dispute a credit or debit card transaction with your bank or card issuer, and they reverse the payment. This is different from a refund, which we process directly.

Our Preferred Approach

We strongly encourage customers to contact us directly at support@litrevu.com before initiating a chargeback. We offer a generous 30-day money-back guarantee and are committed to resolving any issues quickly and fairly.

Why Contact Us First?

• Faster resolution - we typically respond within 48 hours
• No risk to your account status
• Avoid potential fees from your bank
• Maintain a positive relationship for future use

Valid Reasons for Chargebacks

We understand chargebacks may be necessary in certain situations:

• Unauthorized transactions (fraud)
• Service not delivered as promised after attempting resolution
• Duplicate charges
• Incorrect charge amount

Invalid Reasons for Chargebacks

The following are not valid reasons for chargebacks:

• Buyer's remorse (use our refund policy instead)
• Quality disputes without first attempting to resolve with us
• Forgetting about the purchase
• Not understanding the service before purchasing

Our Chargeback Process

1. We receive notification of the chargeback from our payment processor
2. We investigate the claim within 48 hours
3. For legitimate chargebacks, we accept the reversal
4. For illegitimate chargebacks, we provide evidence to dispute the claim
5. We may contact you for additional information if needed

Consequences of Chargebacks

Filing a chargeback instead of using our refund policy may result in:

• Immediate suspension of your account
• Loss of access to any remaining credits
• Inability to create new accounts using the same payment method
• Potential legal action for fraudulent chargebacks

Disputing Illegitimate Chargebacks

We reserve the right to dispute chargebacks we believe are illegitimate. This may include providing evidence such as:

• Usage logs showing service was delivered
• Communication records
• Terms of service acceptance records
• IP address and device information

Preventing Chargebacks

To help prevent chargebacks:

• Ensure you understand our service before purchasing
• Keep your account credentials secure
• Contact us immediately if you notice any unauthorized charges
• Review our Refund Policy for hassle-free returns

Contact Us

If you have any questions about charges or need assistance, please contact us before initiating a chargeback:
Email: support@litrevu.com
Address: 101 The Kanyin, 103 Leeuwkop Road, Sunninghill, Johannesburg, 2191