Last updated: 9/2/2025

1. Introduction

Litrevu is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

We collect the following types of personal information:

2.1 Information You Provide:

Name and email address during registration
Payment information (processed securely through our payment provider)
Research papers and documents you upload
Research queries and generated content
Communication with our support team

2.2 Information Automatically Collected:

IP address and device information
Browser type and version
Usage data and analytics
Cookies and similar technologies

3. How We Use Your Information

We process your personal information for the following purposes:

To provide and maintain our Service
To process payments and manage your account
To improve and personalize your experience
To communicate with you about updates and support
To comply with legal obligations
To protect against fraud and unauthorized use

4. Legal Basis for Processing

We process your personal information based on:

Your consent (which you may withdraw at any time)
Performance of our contract with you
Compliance with legal obligations
Our legitimate interests in operating our business

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Secure data storage with reputable cloud providers
Regular backups and disaster recovery procedures

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights Under POPIA

You have the following rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Request corrections to inaccurate or incomplete data
Deletion: Request deletion of your personal information
Objection: Object to certain types of processing
Restriction: Request restriction of processing
Portability: Receive your data in a portable format
Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at support@litrevu.com.

8. Special Personal Information

We do not intentionally collect special personal information (such as religious beliefs, race, health information, or biometric data). If such information is inadvertently collected through uploaded documents, it is processed solely for providing our Service and protected with enhanced security measures.

9. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will promptly delete it.

10. Third-Party Services

We use trusted third-party services for:

Payment processing (payment details are not stored on our servers)
Cloud hosting and storage
Email communications
Analytics (in aggregated, non-identifiable form)

These providers are bound by confidentiality agreements and process data only as instructed by us.

11. Cross-Border Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place, including:

Contractual clauses with data processors
Ensuring recipients provide adequate data protection
Obtaining your consent where required

12. Direct Marketing

We will only send you marketing communications with your explicit consent. You can opt-out at any time by:

Clicking the unsubscribe link in any marketing email
Contacting us at support@litrevu.com
Updating your preferences in your account settings

13. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and the Information Regulator as required by law, providing details of the breach and steps we are taking to address it.

14. Cookies Policy

We use cookies and similar technologies to:

Maintain your session and authentication
Remember your preferences
Analyze usage patterns to improve our Service

You can control cookies through your browser settings, though some features may not function properly without them.

15. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

16. Information Officer

Our designated Information Officer for POPIA compliance can be contacted at:
Email: support@litrevu.com
Address: 101 The Kanyin, 103 Leeuwkop Road, Sunninghill, Johannesburg, 2191

17. Complaints

If you have concerns about how we handle your personal information, please contact us first. You also have the right to lodge a complaint with the Information Regulator:
Website: https://inforegulator.org.za/
Email: enquiries@inforegulator.org.za